Privacy Policy

1. Information We Collect

We collect information in order to provide and improve the Service. The types of information we collect include:

Account information: name, email address, phone number, business name, and password when you register for an account.

Profile and content: menus, products, prices, images, descriptions, branch and table details, and other content you add to your account.

Order and transaction information: items ordered, order totals, table or delivery details, and records of purchases made through the Service.

Payment information: when you make a payment, your card details are collected and stored directly by our third-party payment gateways. We do not store any credit card information on our servers or databases; this data resides solely with PCI-DSS compliant payment gateways.

Usage and device data: IP address, device identifiers, browser type, operating system, pages viewed, and interactions with the Service, collected through cookies and similar technologies.

Communications: messages you send us through contact forms, email, WhatsApp, or support channels.

2. How We Use Your Information

We use the information we collect to:

Create and manage your account and provide the Service.

Process orders and payments, and send related confirmations and receipts.

Operate, maintain, personalize, and improve the website and application.

Provide customer support and respond to your requests.

Send service-related notices and, where permitted, marketing communications you can opt out of.

Detect, prevent, and address fraud, abuse, security issues, and technical problems.

Comply with legal obligations and enforce our Terms of Service.

3. Payments and Online Transactions

The Service supports online payments. When you pay, your card details are collected, processed, and stored directly by third-party payment gateways that are certified under the PCI-DSS standard. We never store your credit card information on our servers or databases.

We receive only limited transaction information such as the amount, status, and a reference identifier. Your use of payment features is also subject to the privacy policies of the relevant payment gateway.

4. How We Share Information

We do not sell your personal information. We share information only in the following circumstances:

Service providers: with vendors who perform services on our behalf, such as hosting, payment processing, analytics, messaging, and customer support, under contractual confidentiality obligations.

Restaurant businesses: when you place an order, relevant order and contact details are shared with the restaurant you are ordering from so it can fulfil your order.

Legal reasons: when required to comply with applicable law, regulation, legal process, or an enforceable governmental request, or to protect our rights, safety, and property.

Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences (such as language and country), measure usage, and improve the Service. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymize it.

7. Data Security

We implement reasonable technical and organizational measures designed to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the right to access, correct, update, or delete your personal information, to object to or restrict certain processing, and to request a copy of your data.

You can update most account information directly within the Service. To exercise any of these rights, contact us using the details below. We will respond in accordance with applicable law.

9. Account and Data Deletion

You can request deletion of your account and associated personal data at any time by contacting us. Once your request is verified, we will delete or anonymize your personal data, except where we are required to retain it to meet legal, accounting, or security obligations.

10. Children's Privacy

The Service is not directed to children under the age of 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. International Data Transfers

Your information may be processed and stored in countries other than the one in which you reside. Where we transfer personal data across borders, we take steps to ensure it receives an adequate level of protection in accordance with applicable law.

12. Third-Party Links and Services

The Service may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version with a revised "Last updated" date and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, you can reach us through the contact page on our website or via the support channels listed there.